The attached PDF file describes the procedure for resetting the supervisor username and password to their default values, in order to grant you access to reset the administrator passwords from the Web Image Monitor, or the User Tools menu. If the customer uses the machine before you can install the modified NVRAM data, you will have to start the procedure over from the beginning. Also, ensure that the customer does not attempt to use any functions on the machine before you are finished.

IMPORTANT: Be sure to disconnect the machine from all external connections (network, USB, fax, CopyTrak, etc) before beginning this procedure. Luckily, if you have a small amount of computer expertise, there is another option that can take less than a minute once you are adept at the procedure.

Obviously, this means that you have to spend time recalibrating the entire machine. Unfortunately, this procedure also resets all of the other NVRAM settings (engine, etc) to their factory defaults as well. If your machine is unusable after installing the modified NVRAM data, you should be able to reinstall the original NVRAM data using the backup file.įor the newer series' of machines that have administrator logins (instead of key operator), Ricoh's official fix is to replace the NVRAM chip, thereby returning the username/password combinations to their default values. Only make changes to the NVRAM file that is on the SD card. I strongly recommend that you copy a backup of the original NVRAM data to a safe place on your computer. WARNING: This procedure, if performed incorrectly, can cause your machine to become unusable. I take no responsibility for any damage to data or devices, or for any losses of any kind, that result from performing this procedure. If you've ever had a Ricoh/Savin/Gestetner/Lanier machine where the admin AND supervisor usernames/passwords have been lost, and you are locked out, this thread may be the answer you are looking for.ĭISCLAIMER: The following procedure has the potential to damage your machine, and thus should only be performed by a trained Ricoh technician.

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